Return & Refund Policy

1. Return Eligibility

Due to the perishable nature of coffee, we only accept returns under the following conditions:

The product is unopened and in its original packaging
The return is initiated within 7 days of delivery
The product was damaged during shipping
The wrong product was sent

2. Non-Returnable Items

The following items cannot be returned:

Open coffee bags
Used coffee equipment
Gift cards
Items marked as final sale

3. Return Process

To initiate a return:

Contact us at info@plantationcafexroastery.com within 7 days of delivery
Provide your order number and reason for return
Include photos if the product is damaged
Wait for our team to review and approve your return request
Ship the item back to us using a trackable shipping method

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.

5. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@plantationcafexroastery.com.

6. Shipping Costs for Returns

If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs. For all other returns, the customer is responsible for paying the shipping costs.

7. Late or Missing Refunds

If you haven't received a refund yet:

Check your bank account again
Contact your credit card company (it may take some time before your refund is officially posted)
Contact your bank
If you've done all of this and still have not received your refund, please contact us at info@plantationcafexroastery.com

8. Contact Us

For any questions about returns and refunds, please contact us:

Email: info@plantationcafexroastery.com
Phone: 084-670-6772